• Windows 95
• Windows 98
• Windows NT4
• Windows 2000

There are two reasons why this might happen. 

The first reason is the most common.  Before you can Visit Library you must first have a valid Library Card certificate issued to you by LibrarySvr.  See the LibrarySvr on-line help system for details on how to set-up users and create Library Card Certificates.  Once LibrarySvr has issued a certificate for you, you must then import the certificate into your LibraryCard application.  You will find the "Import Certificate" facility on the "Library" menu.  On-line help is available in LibraryCard for this operation. 

The second reason is that you are not logged on to your computer or domain with the user account that you were using when you imported your Library Card Certificate.  You must use the same account that you were using when you imported your Library Card Certificate.  If you wish to continue using this account you can proceed by getting a new Library Card Certificate from LibrarySvr and importing it into LibraryCard.  Once you do this, the certificate on the original account is automatically invalidated.

Begin the process by ensuring that all LibraryCard clients are logged off.  Ask all users to exit from LibraryCard.

Exit from LibrarySvr.   (On-line backups are not supported yet).

Use your backup application to create a backup of the root folder and all of its contents and sub-folders.  You can use a combination of full backups and incremental backups.  See your backup application user manual for details of backup strategies.

Your document is copied into a sub-folder of the root path.  The root path holds a hierarchy of sub-folders that correspond to the library project hierarchy.  Locate the correct sub-folder in the hierarchy.  There you will find one or more sub-folders with names like LSRiNameHi1Lo9999.  These unusually named folders correspond to the internal name of the library project designated by the LibrarySvr application.  If there is only one of these folders then that folder contains your backed up document.  If there are several of these folders then you have to do a bit of investigation work to determine which one holds the documents you are looking for.  Go to LibraryCard and hold the mouse over the project that you are working with.  After a few moments the tip window is displayed.  Quickly move the mouse onto the window before it disappears.  Click on the tip window.  A new tip window is displayed which shows the internal name of the project.  Take a note of the internal name.  Go back to your folder in the backup root path.  You will find that the name of one of the folders corresponds to the internal name.  This is the folder that contains your backed up local documents.